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Logging into your Azur account: security first

Logging into Azur is your gateway to all your financial data, gaming history, and personal settings. We have designed our authentication system so that every Azur login is protected by multiple layers of security — a strong password, two-factor authentication (2FA), and abnormal session detection.

This page documents the entire process: from standard login to the most complex account recovery scenarios. If you're having trouble logging in, the decision tree in section 7 covers twelve distinct scenarios with the exact steps to take at each stage.

Once logged into your Azur account, you can access your dashboard, active bonuses, transaction history, and responsible gambling tools. None of this data is accessible without full authentication — even if you're using a previously recognized device.

Login steps on Azur Casino

Step 1: Go to the official Azur website

Open your browser and manually type azurcasino-eu.com. Never click on a link received by email or private message to access the login page — always verify the URL in the address bar before entering your credentials. The HTTPS padlock must be visible to the left of the URL.

The "Log in" button is located in the top right corner of the homepage. On mobile, it is accessible via the menu icon or directly at the top of the screen depending on your screen resolution.

Step 2: Enter your credentials

Enter the email address associated with your Azur account, then your password. Our system is case-sensitive for passwords — make sure Caps Lock is turned off before typing. After five consecutive failed attempts, the account is temporarily locked to protect your access.

Only check the "Remember me" box on a personal device that only you use. On a shared device, this option should remain unchecked.

Step 3: Two-factor authentication

If you have enabled 2FA on your account, a second screen appears after your password is validated. Open your TOTP app (Google Authenticator, Authy, or Microsoft Authenticator) and enter the 6-digit code displayed. This code is valid for 30 seconds — if the time expires before you enter it, wait for the next code.

2FA is the most effective security measure against account takeover. Even if your password is compromised, an attacker cannot log in without physical access to your TOTP device. The full setup procedure is detailed in section 4.

Step 4: Access your dashboard

Once authentication is complete, you are redirected to your personal dashboard. There you will find your real-time balance, active bonuses, access to games, your transaction history, and your account settings. Check the date and time of your last login displayed at the top of the page — if you notice a login you don't recognize, immediately change your password and contact our support team.

Your session remains active for a duration defined by your security settings. After a period of inactivity, you will be automatically logged out to protect your account.

Mobile login on Azur Casino

Our site is fully optimized for mobile browsers — no download is required to play or manage your account from a smartphone or tablet. Open Safari (iOS) or Chrome (Android), type azurcasino-eu.com, and the site automatically adapts to your screen resolution.

For more information on available mobile features, visit our dedicated Azur mobile app page.

Logging in via mobile browser

The login process on a mobile browser is identical to the desktop version: email, password, then 2FA code if enabled. On mobile, we recommend using the password manager built into your operating system (iCloud Keychain on iOS, Google Password Manager on Android) to automatically fill in your credentials without typing them manually.

Biometric options on mobile

If your mobile browser supports the WebAuthn API and your device has a biometric sensor, you can enable fingerprint or facial recognition login directly from your account's security settings. Biometrics replaces password entry but does not replace 2FA — both layers remain active. The detailed procedure by platform is in section 6.

Two-factor authentication: setup and management

TOTP-based two-factor authentication (Time-based One-Time Password) generates a 6-digit code that changes every 30 seconds. This code is calculated locally on your device from a secret key shared during the initial setup — it is never transmitted via SMS, making it resistant to network interception attacks and SIM-swap attacks.

Prerequisites before you begin

Before enabling 2FA, install one of the TOTP apps listed in the comparison table in section 5. Make sure your device's time is automatically synchronized (the "Automatic date and time" setting is enabled) — a time drift of more than 30 seconds generates invalid codes.

Step-by-step activation procedure

1. Go to security settings. Log into your account, then navigate to My account → Security → Two-factor authentication. Click "Enable 2FA."
2. Scan the QR code. A QR code appears on screen. Open your TOTP app, tap "Add account" (or the + icon), then select "Scan a QR code." Point your camera at the QR code displayed on your screen. The app automatically saves the secret key and starts generating codes.
3. Alternative without a camera: manual key entry. If you cannot scan the QR code, click "Show secret key" below the QR code. Copy the alphanumeric string and enter it manually in your TOTP app via the "Manual entry" option. Select the type "Time-based (TOTP)" and a 30-second period.
4. Verify the setup. Enter the 6-digit code currently displayed in your app into the confirmation field on our site. Click "Confirm." If the code is accepted, 2FA is enabled. If the code is rejected, check your device's time synchronization.
5. Save your recovery codes. Immediately after activation, we display a list of one-time recovery codes. Print them or write them down on paper and keep them in a physically secure location. These codes allow you to disable 2FA if you lose access to your TOTP device. Each code can only be used once.

What to do if your TOTP code is rejected

A valid TOTP code is rejected in three cases: device time drift, the code has already been used within the same 30-second window, or the secret key was corrupted during setup. First check that your device's time is automatically synchronized. If the problem persists, disable and re-enable 2FA from your security settings.

Switching to a new TOTP device

If you change phones, do not uninstall your old TOTP app before transferring your accounts to the new device. The procedure varies by app: Authy offers native multi-device migration; Google Authenticator offers QR code export from version 6.0; Microsoft Authenticator offers encrypted cloud backup. If you have already lost access to your old device, use a recovery code or contact our support at [email protected].

Disabling 2FA

Disabling 2FA requires entering a valid TOTP code or a recovery code to confirm that you are the account holder. This measure prevents an attacker with access to your active session from removing your 2FA protection. After disabling, your account reverts to simple password authentication — we recommend re-enabling 2FA as soon as possible.

Comparison of compatible TOTP apps

All TOTP apps compliant with the RFC 6238 standard work with our 2FA system. The table below compares the three most widely used apps on the criteria that matter most for security and account recovery.

Our technical recommendation: use Authy if you change devices regularly, or Aegis (Android, open source) if you prioritize code transparency. In all cases, keep your recovery codes printed separately from whichever app you choose.

Biometric login: setup by platform

Biometric login uses the browser's WebAuthn (Web Authentication) API to delegate authentication to your device's biometric sensor. Your fingerprint or face never leaves your device — we only receive a cryptographic assertion signed by your phone's hardware security module.

Android — Fingerprint (Chrome)

1. Make sure Chrome is up to date (minimum version 70 for full WebAuthn support).
2. Log in once with email + password + 2FA.
3. In My account → Security → Biometric login, tap "Enable."
4. Chrome displays a permission request — tap "Use fingerprint."
5. Place your registered finger on the sensor to confirm enrollment.
6. On subsequent logins, after entering your email, Chrome automatically prompts for biometric authentication.

Required system setting: Settings → Security → Fingerprints — at least one fingerprint must be registered at the Android system level.

iOS — Face ID (Safari)

1. Safari on iOS 14+ supports WebAuthn natively.
2. Log in once with email + password + 2FA.
3. In My account → Security → Biometric login, tap "Enable."
4. iOS displays a Face ID confirmation request — look at the screen to confirm.
5. On subsequent logins, Safari prompts Face ID after entering your email.

Required system setting: Settings → Face ID & Passcode — Face ID must be configured and "AutoFill Passwords" enabled.

Limitations and precautions

Biometrics are tied to a specific browser and device — they do not transfer automatically if you change phones or browsers. If you clear browser data or reset your device, you will need to reconfigure biometric login. Biometrics do not replace 2FA: if your TOTP app is configured, the code is still required after biometric authentication on the first login on a new device.

Unable to log in: complete decision tree

Identify your situation in the list below and follow the corresponding procedure. If your case is not covered, contact our support via live chat or at [email protected] (available 24/7).

Scenario 1: Forgotten password

1. Click "Forgot password?" below the login form.
2. Enter the email address associated with your Azur account and confirm.
3. Check your inbox within the next 5 minutes. If the email doesn't arrive, check your spam/junk folder and your email filters.
4. If the email still hasn't arrived after 15 minutes: check that you're using the correct email address (try your other addresses if you have several), then contact support providing your username or account number.
5. Click the reset link in the email. This link is valid for 1 hour — after that, restart the procedure from the beginning.
6. Choose a new password of at least 12 characters, combining uppercase, lowercase, numbers, and special characters. Do not reuse a previous password.

Scenario 2: Account locked after failed attempts

After five consecutive failed login attempts, your account is temporarily locked. This lock is automatic and protects your account against brute-force attacks. Two options to unlock:

1. Automatic wait: The lock is automatically lifted after a delay. No action required.
2. Immediate unlock: Use the "Forgot password" procedure to reset your password — this unlocks the account at the same time.

Scenario 3: 2FA device lost or stolen

1. On the 2FA code entry screen, click "Use a recovery code."
2. Enter one of your one-time recovery codes. The account is unlocked and 2FA is temporarily disabled.
3. Log back in immediately and change your password (the stolen device may have access to your email).
4. Reconfigure 2FA on your new device from My account → Security.
5. If you no longer have your recovery codes: Contact support at [email protected] with proof of identity (KYC document). Manual verification typically takes between 24 and 48 business hours.

Scenario 4: Phone change (new device)

1. If you still have access to the old device: export your TOTP accounts to the new device via your app's migration feature (see comparison table), then disable and re-enable 2FA on your account to link the new secret.
2. If you no longer have access to the old device: use a recovery code (scenario 3) or contact support.

Scenario 5: Compromised account (unrecognized login)

1. Immediately change your password from My account → Security → Change password.
2. End all active sessions via My account → Security → Active sessions → Log out all sessions.
3. Check and update the email address associated with the account if it has been changed.
4. Enable or re-enable 2FA.
5. Contact support at [email protected] to report the compromise — we can review the login and transaction history to identify the extent of the unauthorized access.
6. Also change the password of your email address if it uses the same password as your casino account.

Scenario 6: Expired session

An expired session displays an error message prompting you to log in again. This occurs after a period of inactivity or if your session token has been invalidated (password change, logout from another device). Log in normally with your credentials. No data is lost when a session expires.

Scenario 7: Wrong email address

If the error message indicates that the email address is not recognized, try all the email addresses you use or have used. If you cannot find the address associated with your account, contact support providing your full name, date of birth, and phone number for identification.

Scenario 8: Browser issue (cookies, cache)

1. Clear your browser's cache and cookies for the domain azurcasino-eu.com.
2. Temporarily disable browser extensions (ad blockers, third-party password managers) and try again.
3. Try in private/incognito browsing mode to isolate the issue.
4. If the problem persists, try a different browser. If login works in another browser, the issue is related to your main browser's configuration.

Scenario 9: Blocked by VPN or corporate network

Some corporate networks or VPN configurations block access to gaming sites. If you are using a VPN, temporarily disable it and try again. If you are on a corporate network, use your personal mobile connection. Note that using a VPN to bypass geographic restrictions may result in additional account verification.

Scenario 10: Geographic restriction

Some countries or territories cannot access our platform due to legal restrictions. If you receive a geographic restriction message, verify that you are connecting from an authorized country. If you are temporarily traveling in a restricted country, contact support before your departure to find out what options are available.

Scenario 11: Active self-exclusion

If you have activated a self-exclusion on your account, login is blocked for the duration you chose. This restriction is intentional and cannot be lifted before the end of the exclusion period, in accordance with our responsible gambling commitments. For any questions about your exclusion, contact support at [email protected].

Scenario 12: Account disabled or closed

An account may be disabled for several reasons: prolonged inactivity, violation of terms and conditions, a closure request on your part, or an incomplete KYC process. If you believe the closure is an error, contact support providing your account ID and the nature of your request. Appeals are processed within 3 to 5 business days.

Available login methods on Azur Casino

SIM-swap protection and session security

Why we don't use SMS-based 2FA

SMS-based 2FA (receiving a code via text message) is vulnerable to SIM-swap attacks: an attacker convinces your mobile carrier to transfer your number to a new SIM card they control, intercepting all your text messages. This type of attack has been documented in numerous financial account compromise cases. This is why our 2FA system uses exclusively TOTP — a standard that generates codes locally on your device, with no network transit.

If you receive a text message claiming to be from Azur and asking for a verification code, it is a phishing attempt. We do not send 2FA codes via SMS.

Managing active sessions

From My account → Security → Active sessions, you can view all open sessions on your account: device, browser, approximate IP address, and date/time of last activity. If you identify a session you don't recognize, terminate it immediately using the "Revoke" button and change your password.

Logging out from your account page invalidates the session token on the server side. Simply closing the browser tab without logging out leaves the session active until it automatically expires — on a shared device, always use the explicit logout button.

Abnormal login detection

Our system monitors login parameters (approximate location, device type, browser) and generates an alert if a login shows unusual characteristics compared to your history. In this case, a verification email is sent to your registered address before the login is authorized. If you receive such an email without having attempted to log in, immediately change your password and contact support.

Session duration and automatic expiration

Inactive sessions automatically expire after a defined period. This expiration is independent of your activity on other tabs — only activity on our site is taken into account. Before a long break, save any work in progress and log out explicitly to avoid an unexpected expiration.

Account security audit: 8-point checklist

Perform this check at least once per quarter, and immediately if you suspect any abnormal activity on your account.